One Size Fits All?

One Size Fits All works about as well in Customer Service as it does in clothing:

... you may be able to get into the garment

... it may cover the essentials

... but it will never be your favorite frock

... you won't get many compliments

... and you certainly should not expect any fashion awards

Yet despite the obvious drawbacks, One Size Fits All clothing still is being manufactured and companies still try to satisfy ALL customers with one Customer Service model, size and fit.

The truth is, the least satisfying Customer Service is the "off the rack" variety: prepackaged, shrink wrapped ... handling and shipping extra.

Quality Service needs to be tailored to the dimensions of the customer, carefully measured and cut to order.

As with a quality garment, Customer Service must be made from the right cloth, suited to the use, location and climate and meet the needs and expectations of the customer.

The seams of the Customer Service garment need to be strong in order to withstand both normal wear and tear, as well as the occasional unexpected strain.

Given the "human factor" future alterations always should be planned for.

Just as a custom suit can make the wearer look and feel better, customized service is sure to DELIGHT CUSTOMERS!

Simple TIPS for Getting Started on Twitter

Despite its massive success, Nielsen reports that a full 60% of users who sign up to use Twitter fail to return the following month.

Don't be shocked, it used to be worse. In the 12 months before the "Oprah effect," retention rates hovered around 30% of new users who returned the next month.

What causes the dramatic drop off? It's hard to get started on Twitter.

Everyday people ask for advice on how to use Twitter - and sometimes even why they should bother.

The Why is easy:

Twitter is a viable business information and interaction microblogging tool.

You can gain access to a tremendous amount of information on Twitter.

More and more companies will offer the Twitter option for Customer Service.

If that's not enough, some experts say there probably will come a time when a Twitter address is as common as email.

But it is hard to get started. Here are some tips that may help:

• Don't expect too much too soon. It takes time.


• Use the search tool to find topics of interest to you and people you write (Tweet) about them.


• Say something of interest ... join the conversation.


• Follow Mashable, who writes about Social Media and how to use it (his blog also is great).


• Find out if your friends, customers and vendors are on Twitter.


• Tell people you are on Twitter ... maybe add it to your signature line on email.


• Stick with it.

Don't worry about those people who are dropping off ... they'll be back.

Most import, Twitter can become just one more way to DELIGHT CUSTOMERS!

Do You Have a WINNING Personal Approach?

10 Simple Questions to Determine If You Have A WINNING Personal Approach:

1. Do you establish goals for yourself each day, week and month?


2. Is your spirit, conduct and attitude positive in nature?


3. Do you allow procrastination to decrease your efficiency?


4. Are you persistent in seeing plans through to completion?


5. Do you diligently budget your time?


6. Do you allow negative thoughts to influence you?


7. Do you respect others to win respect for yourself?


8. Are you known for a "can do" approach to problems?


9. Do you resist comparisons and strive for personal fulfillment?


10. Do you contribute to the team?

A Winning Personal Approach a one key to DELIGHT CUSTOMERS!