10 Common CORRECTABLE Customer Service Mistakes

No matter the company or industry there are common mistakes -- ALL CORRECTABLE -- made by customers service practitioners

Here are 10:

1. Talking when you should be listening - to customers, supervisors, managers and mentors.
2. Thinking (or even worse saying) "its not my job" - it certainly will not be your job for long.
3. Documenting inadequately and incompletely - then no one has a complete understanding of what to do next.
4. Blocking and Tackling - unless you get the fundamentals right, things will go wrong.
5. Hoping for the best - instead of going the extra mile to assure the best happens.
6. Failing to note the Red Flags - they are signs of danger approaching and must be addressed immediately.
7. Viewing from the Inside Out - when you should be viewing your product or service from the customer's perspective: Outside In.
8. Following through ALMOST to the end but not quite - leaving final details to take care of themselves.
9. Adding up the numbers incorrectly - one way or another, in pricing or costing or counting. The numbers are your friends IF you get them RIGHT.
10. Lacking PASSION - if this is not the job for you admit it and move on to something you CAN be passionate about.