Customer Service: Up to Your Neck In Alligators?

"When you're up to your neck in alligators, it's hard to remember that the initial objective was to drain the swamp."


Customer Service can be a swamp some days with mucky problems, slippery details and chomping competitors.


When the waters are dark and the alligators are circling, here are some points to remember:

• Flailing invites attack. Firm resolve is a sign of strength.


• Never fail to ask for, or accept a helping hand when the water is rising.


• Excuses are like quicksand. Solutions lead to firm ground.


• Inaction is stagnation. You never get out of the swamp unless you are moving forward.


• Carefully choose your steps to keep from getting in deeper.


• Pace yourself for the trek. Take a breather when needed.


• If available, an experienced guide can be a lifesaver.

Follow the path and step out of the swamp stronger, wiser and focused on the initial objective to DELIGHT CUSTOMERS!